Big News For Your Website!
Rarely, designers will link your template images using the temporary URL. If you are concerned that this may the case with your website, open a ticket and we can check for you in advance. Otherwise, if you notice that your template images do not seem to display correctly following the update, you will want to contact your designer to update those links for you.
If you notice any problems following the switch our team will be on hand all weekend to assist. Please contact us for support.
May 7, 2016 Maintenance Window Delayed
Due to a delay in IP transition and particular time constraints with IP routing adjustments from the old datacenter, we are pushing our scheduled maintenance for May 7 back until May 11. We are still evaluating the timeframe for the migration on May 11, and we will update you as soon as we have an extact timeframe for the migration to occur on May 11.
This does mean there will be no downtime tonight, May 7.
May 11, 2016 Maintenance Window Update
We have finalized the migration timeframe for the datacenter migration of your website. The migration timeframe has been rescheduled to May 11 between 5PM and 1AM (CDT, GMT-6). Again, please note we fully intend to keep this downtime as low as possible - we have allowed up to 8 hours in the maintenance window only in case there are any problems encountered, such as traffic congestion or routing delays. Please contact us with any questions.
May 11, 2016 9pm CST
The migration process is currently underway. We are aware that all sites are offline at this time. We anticipate that services will be restored shortly. At this time we are awaiting an update from our up-line and the new datacenter. As stated above, please note we fully intend to keep this downtime as low as possible - we have allowed up to 8 hours in the maintenance window only in case there are any problems encountered, such as traffic congestion or routing delays. However, the good news is that once this migration has been completed, we expect much improved service moving forward. We'll update this announcement when the process has been completed. Please contact us with any questions. Thank you for your patience.
May 11, 2016 10pm CST
The datacenter move has been completed and services have been fully restored at this time. We do not anticipate any residual downtime following this move but will continue to check in throughout the night. We apologize for any inconvenience that this scheduled downtime may have caused. We anticipate that you will enjoy an increased level of service as the direct result of this move.
Please let us know if you continue to have trouble accessing your website or if you have any questions.
Monday, April 25, 2016